Delivery policy

REACTONZ orders are shipped Australia-wide using Australia Post E-parcel service or Startrack. Most orders are dispatched in 1-3 business days from order date.  

You can track your order using the tracking number sent to you via email once your order has been packed and shipped. The email will be sent to the same email address you used to place your order. 

Orders can take up to 10 business days to be delivered, depending on your delivery location. Please refer to the delivery timeframe displayed on your Australia Post tracking email for the most accurate ETA, and contact us at if you have still not received your parcel after the timeframe displayed.

Free Shipping

All customers will enjoy

FREE Standard Shipping on orders over $65

Standard shipping fee for orders under $65 = $6.50


Order Cancellations

Order cancellations can only occur before the order is in our warehouse packing process, which generally happens not long after an order is placed. We can verify the order status with you; however, we will not be able to provide a cancellation refund if an order is already in progress.

If you still decide you don't want the product anymore after you have received your order, please refer to the change of mind policy and return the goods to us within the policy period, and we’ll be happy to assist you with the refund. 

Shelf-Life Guidelines

We aim to supply products to our customers with sufficient time remaining on the use by date (from order delivery date). Products are dispatched with enough time to allow consumption of the product based on its minimum suggested dosage, at a minimum.

Should you be considering purchasing bulk/multiple quantities of an item that cannot be consumed within normal personal consumption times, we recommend contacting our team first to confirm the expiry date of stock on hand. 

You can contact our team at


Returns policy

Change of mind returns policy

If you have changed your mind about a product purchased from our store, we will provide a refund [at our discretion], provided that the product:

is flagged with us for return, with valid proof of purchase, within 30 days of purchase.

  • is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
  • is in its original condition, with original packaging and seals intact.
  • is not a product that is an exempt product (as set out in the “Products exempt from Change of minds returns below)  
  • Has not been used and, if a perishable product, is not expired or within 7 days of expiry.

In certain circumstances, you may be required to provide further information such as photo identification. REACTONZ reserves the right to refuse a refund for unverified purchases.

  • Return shipping is at the customer's expense for Change of Mind returns.

This policy is in addition to your rights under the Australian Consumer Law.

Products exempt from Change of mind returns

We will not provide a refund for where you have simply changed your mind about any of the following products purchased from REACTONZ (unless that product is faulty or Australian Consumer Law applies):

  • Bulk / Special Orders 
  • Clearance items;

If you have purchased additional items that you no longer want, we encourage you to share with those in need, particularly the elderly, disabled and most vulnerable in our community.

How to process a return if I have changed my mind

  1. Contact us at to notify us you want to return your item due to a change of mind, providing a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
  2. Package the item(s) to be returned safely into a box. You must quote your original order reference on the inside of the box or highlight it on the outside of the box for identification. Take a photo of the item in the box (this will be needed later).
  3. Go to your nearest Australia Post office and post the item back to us via Registered Post, to the address provided by our team (return address may differ depending on your location). Do not forget to email with your tracking number as we need this to finalise your return.
  4. Once our team validates the return conditions and the items are processed by Australia Post and on its way back to us, we will process your refund (Please note that refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.)

REACTONZ Faulty products policy 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

If you receive an item that is faulty, we will happily:

  • Refund the purchase price of the faulty product(s). 
  • Replace the product(s), of the same amount of the original purchased item(s).

How to process a return for a faulty product 

  1. Please contact us via, providing the details of the faulty product(s), original order details and a description of the fault including:
  • Order number associated with your original order.
  • A description of the faulty product(s) to be returned and the fault you have encountered. 
  • A photo of the faulty product(s).
  1. Our team will assess the fault and once validated will email you a Returns Prepaid label to post the goods back to our warehouse (at our cost), including a return tracking number.
  2. Pack your item safely in a box and go to the nearest Australia post office to post the item(s) using the returns label provided. Please note if you are not able to print the labels, the Australia Post staff can do this for you at the time of posting.  
  3. Once the return parcel is processed by Australia Post, our team will process your refund. The funds should be reimbursed within 5 working days, via the same payment method used for the order.